Questions, answered straight
The things owners ask us before they switch — no runaround.
- What exactly is BH Dispatch?
- It's one app that runs the whole front end of a service business: it turns every call, text, and email into a job, dispatches it to the right technician by SMS, sends branded estimates and receipts, settles with your subcontractors, and has an AI assistant that handles the busywork — always with your approval.
- How is it different from ServiceTitan, Housecall Pro, or Jobber?
- Most tools are either enterprise-heavy (and priced per-tech to match) or generic home-services software. BH Dispatch is built for dispatch-heavy trades that run lean: calls, texts, and an AI dispatcher in one inbox, plus real two-sided subcontractor settlement — at a small-business price. It does the dispatch job deeply instead of doing ten things shallowly.
- Will my technicians actually use it?
- Your techs don't have to learn a new app to get work — jobs arrive as a normal text with the address, price, and notes, and they can close a job by replying. The heavy lifting stays on your screen, not theirs. That's usually the difference between software that sticks and software that gets abandoned in week two.
- Does the AI assistant send things to customers on its own?
- No. The assistant drafts replies, books appointments, and prepares job closures, but nothing reaches a customer until you tap approve. You get the speed of automation without losing control of your voice or your prices.
- Can I keep my phone number? How do calls work?
- Your business line lives inside the app. You answer, call back, and text customers and technicians from one inbox, and every conversation is tied to the job it belongs to — so the next person who picks up the thread has the full story.
- How does subcontractor profit-splitting work?
- Set per-technician and per-company rates, and BH Dispatch handles two-sided settlement automatically — statements that reconcile to the penny for both you and your subs. No more rebuilding payout math in a spreadsheet every week.
- Is my business data kept separate and secure?
- Yes. Each business runs in its own isolated workspace. Your jobs, customers, and phone line are never shared with or visible to any other company on the platform.
- How long does it take to get started?
- We set up your workspace and connect your phone line for you — you don't configure it alone. Most shops are taking real jobs through it quickly, and there's no credit card required to see it on your own work first.
- What does it cost?
- There's a free, ad-supported plan to get started, plus paid plans for growing teams. See the pricing page for what's included and book a demo for early-access pricing.
- Which trades do you support?
- Locksmiths, plumbers, electricians, HVAC, garage-door, appliance-repair, junk-removal, handyman, and other field-service businesses — anyone who dispatches technicians to jobs.
- What if I need help?
- You're not handed a login and left alone. We help you get set up, connect your line, and get your first jobs flowing — and we're reachable when you need us.
Still have a question?
Book a demo and ask us anything — we'll set up your workspace and connect your line.