Born on a real dispatch floor

BH Dispatch was built inside a real, working locksmith company — a shop with live calls on the board seven days a week. Lockouts at 2 a.m. A phone that rings while every tech is mid-job. Addresses re-typed into texts, sub payouts rebuilt in a spreadsheet that never quite balanced. That floor is where every feature in this product was born, tested, and either kept or killed.

The software that shop needed didn't exist. The serious platforms were built for big franchises and priced like it — and you had to sit through a sales call just to learn what they cost. The simple tools didn't really do dispatch, and none of them could settle honestly with subcontractors. Nothing fit a lean operation that lives on its phone.

So it got built — on live jobs, not in a lab. Today the platform holds 12,000+ jobs tracked and 5 years of job history under one roof, 8,000+ customers managed, and 60+ technicians dispatched. Since May 2026 it has handled 1,000+ calls and texts on real service work. Those aren't projections. They're the system's own numbers.

Answer every call. A missed call isn't a metric — it's a job your competitor just took. Everything here exists to make sure the next one becomes a dispatched job instead.

No call centers. Your customers talk to your people. AI assist drafts and organizes, but nothing goes out without a human tapping approve — yours on your jobs, ours when you write in.

Built for the trades. For the people under sinks, on ladders, and behind steering wheels in all 50 states — not for the software industry. If a tech won't use it from a normal text message, it doesn't ship.

Free means free. The free plan is a real plan — job tracking, team, customers, estimates and receipts, live website chat. It's ad-supported — that's how it stays free — not a trial with a countdown. Calls and texting are on paid plans, and we say so in plain English.

BH Dispatch is a small team, and we like it that way. The people who build the product are the people who answer when you write in — no tiers, no ticket queues, no “your call is important to us.” We won't pretend to be a 400-person company, because the whole point is that you shouldn't have to buy from one.

The mission is simple: give small and mid-size service shops — wherever your trucks roll — the dispatch power the big franchises have, without the price tag, the bloat, the sales call, or the three-month onboarding.

— Oren, founder of BH Dispatch