HVAC dispatch software that keeps up when the heat wave hits
The first 95-degree day, the phone does not stop, and every call that hits voicemail is a repair another company runs. BH Dispatch turns the surge into organized, dispatched jobs and texts each tech the address, scope, and price. Born on a real dispatch floor that lives on emergency call volume.
BH Dispatch was not designed for HVAC on a whiteboard. It grew up on a real dispatch floor that lives on emergency call volume, the kind of floor where one hot morning can double the phone traffic before lunch. Today it holds 12,000+ jobs tracked, 8,000+ customers managed, and five years of job history under one roof, and it dispatches 60+ technicians and 40+ partner companies. Heating and cooling work runs on the same physics: sudden surges, urgent calls, and a schedule that has to bend without breaking.
The free plan is $0 and ad-supported, not a trial. Job tracking, your team, customers, estimates and receipts, and live website chat are all included, with no credit card and no per-seat cost for technicians, subcontractors, and freelancers. Calls and SMS inside the app are on paid plans, and we say that up front. Start free, run it on your own service calls, and see whether the busiest week of the season finally stays organized.
Sound familiar?
- The surge weeks pay for the slow months, and those are exactly the weeks calls hit voicemail and die there.
- No-cool emergencies and big install quotes fight for the same whiteboard, and the slow install quote loses to whoever bid first.
- Maintenance customers are your steadiest revenue, but the reminder system is somebody's memory.
- Dispatching a full crew across repairs, installs, and callbacks turns into a group-text mess by 10 a.m.
How BH Dispatch helps
Built for the surge
Every call, text, and web chat becomes a job automatically, with the problem, address, and urgency captured, so the busiest day of the summer stays a list, not a pile of voicemails.
Install quotes out the same day
Build a branded estimate from the job and send it by text or email on the spot. The faster quote wins the install.
One screen for the whole crew
Assign the job and the tech gets address, scope, and price as a normal text. Works for employees and subcontractors, with settlement that reconciles for both sides.
How different HVAC businesses run on it
The one-truck owner-operator
You do the work, answer the phone, and send the invoice. Every call, text, and web chat becomes a job with the address and problem captured, so nothing rides on memory between the attic and the truck. Estimates and receipts go out by text from the driveway, and the free plan covers all of it with no credit card.
The repair and install company
No-cool calls and installation quotes stop fighting for the same whiteboard. Urgent repairs land on the board with their urgency captured, install estimates go out the same day from the job, and a multi-visit install keeps every note and conversation on one job from the first quote to the final visit.
The shop that dispatches subcontractors
Send work to employees and partner companies alike. The job goes out as a normal text with the address, scope, and price, and per-technician and per-company rates settle two-sided, with statements that reconcile to the penny for both sides. 60+ technicians and 40+ partner companies already run through BH Dispatch.
One no-cool call, start to finish
An illustrative example of the call-to-cash flow described on how it works.
- 1
The no-cool call lands
A homeowner with a dead system calls, texts, or opens the web chat on your site. It becomes a structured job the moment it lands: name, address, symptom, and urgency captured, even while the phone keeps ringing behind it.
- 2
The right tech gets a text
You tap a technician and the address, scope, and price go out as a normal SMS. No app for the tech to install, no callback, no copy-paste from a group thread.
- 3
Quoted, fixed, and paid on-site
The tech texts the outcome, the job closes, and a branded receipt lands in the customer's hands. If the repair turns into a replacement conversation, the estimate goes out from the same job on the spot.
HVAC dispatch, answered
- Can BH Dispatch handle a high volume of seasonal calls?
- Yes, that is exactly what it was built for. Inbound calls and texts become jobs automatically, each with its urgency captured, so a heat-wave morning stays organized instead of dying in voicemail. Calls and SMS are on paid plans; job tracking is free.
- Can I quote installations as well as repairs?
- Yes. Build a branded estimate from any job for installs, send quick receipts for repairs, and everything rolls into reports that balance: what was quoted, done, and paid, in one place.
- Does it work for a crew of multiple technicians?
- Yes. Dispatch to your whole crew and to subcontractors by text. 60+ technicians and 40+ partner companies are dispatched through BH Dispatch.
- Is there a free plan for HVAC dispatch software?
- Yes. The free plan is $0 and ad-supported, not a trial. It includes job tracking, your team, customers, estimates and receipts, and live website chat, with no credit card and no expiration date. Calls and SMS are on paid plans, and we say that up front.
- Do my HVAC techs need to install an app?
- No. Dispatch goes out as a normal text message with the address, scope, and price, so employees and subcontractors can take jobs without installing or learning anything new.
- Can I keep repeat and maintenance customers organized?
- Yes. Every job stays tied to its customer with the notes and the conversation attached, so when a customer calls back next season the full history is already on the record. 8,000+ customers are managed in BH Dispatch this way.
See it on your hvac jobs
Start on the free plan, no credit card, and see it on your own hvacjobs today. Ready for the phone system? Book a demo and we'll talk early access.